Casino Fancy Privacy Policy – Your Data is Completely Safe With Us

Casino Fancy's privacy policy outlines our responsibilities and commitment to protecting your personal information. This policy applies to the Casino Fancy website, mobile app, and all associated services.

We believe you should have full control over your own data. That's why we've written this policy in plain, straightforward language — so you can truly understand what happens to your information. We prefer direct communication over legal jargon.

By creating an account or using our services at Casino Fancy, you agree to this Privacy Policy. If you have any questions, our support team is always here to help.

Casino Fancy only collects information that is strictly necessary. Below is a breakdown of the types of data we collect:

We never store your password in plain text — passwords are always hashed. Your full payment card number is also never stored on our servers.

Casino Fancy collects your information in several ways:

• Directly from you: When filling out the registration form, submitting KYC documents, or contacting support.
• Automatically: When you use our site or app, device information, IP address, and usage patterns are automatically recorded.
• Via Cookies: Cookies are used for session management and to improve your browsing experience.
• From Payment Gateway: Payment providers share limited data solely for transaction verification.

Casino Fancy uses your data for the following specific purposes:

• Account Management: To create, verify, and manage your account.
• Service Delivery: For processing gameplay, betting, deposits, and withdrawals.
• Security Assurance: To prevent fraud, money laundering, and unauthorized account access.
• Contact: For sending transaction confirmations, promotional offers, and important notices.
• Legal Obligations: To meet regulatory requirements and comply with AML (Anti-Money Laundering) policies.
• Service Improvement: To analyze user experience and improve the platform.
• Customer Support: To resolve your issues quickly and effectively.

If you do not wish to receive promotional emails or SMS, you can unsubscribe at any time or contact our support team.

Casino Fancy does not sell your data. However, in limited circumstances, information may be shared for specific purposes:

• Payment Providers: Information required to process transactions with Mobile Pay, Nagad, Rocket, and bank partners.
• KYC Verification Services: Licensed third parties for identity verification.
• Legal Authorities: Upon a valid court order or lawful request from a law enforcement authority.
• Licensing Authority: Information required by regulators to maintain our gaming license.
• Cybersecurity: Limited data shared with fraud detection services.

In the event of a major change in Casino Fancy's ownership or operations (such as a merger), users will be notified in advance and their data protection will be ensured.

Casino Fancy uses cookies and similar technologies on its website and app. These fall into three main categories:

• Essential Cookies: Required to maintain login sessions and ensure site security. Disabling these cookies may cause the site to function incorrectly.
• Functional Cookies: To remember your preferences (language, display settings).
• Analytics Cookies: To understand which parts of the site are used most — this is entirely anonymous data.

We do not use advertising tracking cookies. You can delete or block cookies at any time through your browser settings, though some features may not function as a result.

Casino Fancy does not retain your data longer than necessary. The general guidelines are:

• Active Account: All data is retained for as long as your account remains active.
• Closed Account: Up to 5 years after closure, as required by legal obligations.
• Financial Transaction Records: 5–7 years in accordance with AML policy.
• KYC Documents: Up to 5 years after account closure.
• Cookie Data: Session cookies are deleted when you close your browser; persistent cookies last up to 1 year.

Once the designated retention period ends, data is securely deleted or anonymized.

As a Casino Fancy user, you have the following rights:

• Right to Access: You can ask to see what information we hold about you.
• Right to Rectification: You can request corrections to any inaccurate or outdated information.
• Right to Erasure: You can request deletion of your data unless we are legally required to retain it.
• Right to Restrict Processing: You can request that we stop using your data for specific purposes.
• Right to Object: You can opt out of marketing communications at any time.
• Right to Portability: You can request a copy of the data we hold about you.

Casino Fancy is strictly for users aged 18 and above. We do not knowingly collect any personal information from minors.

Age verification is carried out at registration. If a minor gains access by providing false information and this comes to our attention, the account will be closed immediately and all associated data will be deleted.

If you believe a minor in your household is using Casino Fancy, please contact us immediately.

Casino Fancy uses industry-leading technology to keep your data secure:

• All data transmissions are protected with 256-bit TLS/SSL encryption.
• Sensitive data is encrypted on our servers using AES-256.
• Passwords are stored using bcrypt hashing.
• Regular security audits and penetration testing.
• Automatic notifications and account lock on suspicious login attempts.
• Two-Factor Authentication (2FA) available.

While we maintain the highest security standards, no internet platform can guarantee 100% security. We strongly recommend using a strong password and keeping it confidential.

Casino Fancy may update this privacy policy from time to time. For significant changes, we will:

• We will update the date on this page accordingly.
• We will notify you via your registered email or SMS.
• We will display a temporary banner on the app or website.

Continued use of our services after any changes means you accept the updated policy. We recommend checking this page regularly.

If you have any questions, concerns, or requests regarding this Privacy Policy, please get in touch with us:

• Email: support@casinofancy.app
• Live Chat: Click the chat icon at the bottom right of the website.
• Help Center: Help Center View.

We typically respond within 24–48 hours. Urgent privacy matters are addressed within 72 hours.